Cochin and Kannur Airports Lead in Passenger Satisfaction

Fast Summary:

• Passenger satisfaction at Thiruvananthapuram International Airport, a PPP-run facility under Adani control, ranks low compared to other private airports in India.
• The Airport Council International surveys passenger satisfaction using benchmarks like ease of navigation,cleanliness,dining options,shopping facilities,and overall experience.
• In 2024 rankings on a five-point scale:

– Average for AAI (Airport Authority of India) airports: 4.81
– average for private-operated airports: 4.96
– Thiruvananthapuram scored: 4.82 (lowest among the country’s privatised airports).

• Within Kerala:

– Cochin and Kannur topped with perfect scores of five.
– Calicut international (AAI-run) also scored poorly with the same score as Thiruvananthapuram-4.82 points.

• Despite its low rating, Thiruvananthapuram is one of India’s costliest airports in terms of user progress fees:

– charges ₹3,300 cumulatively for domestic and international passengers both embarking and disembarking.
– Kannur International airport charges ₹1,680 on international passengers and ₹750 on domestic passengers but still achieved high ratings.

• Measures taken at Thiruvananthapuram airport to improve ratings include adding washrooms,increasing seating capacity in lobbies,and opening lounges in both terminals; scores improved to 4.89 and 4.92 during Q1 & Q2 of calendar year.

Indian opinion Analysis:

The relatively poor passenger satisfaction score at Thiruvananthapuram airport highlights an imbalance between service quality delivered versus costs borne by travellers through high user development fees-the highest cumulative fee structure nationally when considering both embarking/disembarking routines. This mismatch raises questions about equitable value-for-money for users despite ongoing infrastructural upgrades.

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