Launched in 2017, GoaOnline processes 9.3 lakh service requests of citizens across 30 govt depts

Panaji: As of June, govt’s e-governance platform GoaOnline has processed over 9.3 lakh service requests since 2017, across more than 30 departments, indicating a clear adoption of online services.

Govt received 9.5 lakh applications through the GoaOnline platform, with the remaining applications either rejected or pending.The revenue department accounted for 4.4 lakh applications, primarily for income and caste certificates, followed by the labour & employment department, where 3.1 lakh applications for labour registrations, licences, and welfare services were received.“These figures represent completed service transactions, highlighting both the scale of adoption and the successful delivery of services across departments,” said a department official.Around 75,800 online services were related to Goa Industrial Development Corporation, including land allotment, approvals, and business permissions. The directorate of health services was placed fourth in terms of online services.To enhance convenience for citizens, the department of information technology, electronics, and communications has integrated GoaOnline services with WhatsApp, allowing access to govt documents, certificates, bills, payment receipts, and notifications via the messaging app.

GoaOnline was initiated in 2017 by the then chief minister Manohar Parrikar and IT minister Rohan Khaunte. The use of technology for providing govt services to citizens and entrepreneurs was emphasised by Khaunte.Department officials said they are working to expand the service categories on the GoaOnline platform while also integrating emerging technologies like artificial intelligence.To ensure last-mile access, govt has appointed Gramin Mitras to provide govt services directly to rural households, delivering services like birth and death certificates, residence certificates, and subsidies directly to doorsteps.