TNERC Flags Underperformance in Defective Meter Replacements Across Electricity Circles

Quick Summary:

• Tamil Nadu Electricity Regulatory Commission (TNERC) reviewed the performance of electricity distribution circles for FY 2024-2025.
• TNERC highlighted underperformance by most circles in replacing defective meters while grievance handling targets were generally met.
• Meter replacement targets varied across circles; certain circles achieved 80.35% to 95%, whereas others fell short.
• Specific lapses: Udumalpet, Ramnad, and Perambalur missed two service area targets; Cuddalore, Madurai, Trichy Metro, and Vellore failed one target each during April-September 2024.
• Performance improved slightly in October-March 2025 with fewer lapses: Trichy Metro and Dharmapuri EDC fell short on grievance handling; Perambalur EDC underperformed in meter replacements.
• As per legal guidelines from Section 59 of the Electricity Act (2003) and Tamil Nadu standards regulations (2004), TNPDCL must submit biannual performance reports on meter replacements and complaint resolutions among other areas.
• TNERC approved publication of data for six-month reporting periods but directed TNPDCL to ensure circle-wise/month-wise online updates as per its instructions using corrected software systems.
• TNERC expressed dissatisfaction that prior years’ approved Level of Performance reports (fys 22-23 & 23-24) remain unpublished despite clear directives.

Indian Opinion analysis:
The review by TNERC underscores a important need for systemic improvements within Tamil Nadu’s electricity distribution operations-specifically concerning timely replacement of defective meters and transparent reporting practices mandated by law. While some distribution circles are performing close to benchmarks (achieving up to ~95% meter replacement), persistent gaps suggest inefficiencies that could hinder consumers’ experience regarding billing accuracy or service reliability.

Moreover, the delayed publication of past performance data is a critical concern from an accountability standpoint. Ensuring real-time or routine digital updates would foster greater transparency between regulators, distributors, and consumers while aligning with governance principles outlined in legislation like the Electricity Act.

While overall progress was deemed “fair,” focused reforms in technical processes like better systemizing meter management-as advised-will be vital not just for meeting annual goals but maintaining trust among stakeholders long-term.

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